Last updated: 18/10/2026
OG Customs is committed to providing a reliable, efficient and professional delivery service for all customers.
As specialists in custom clothing, workwear, DTF printing and embroidery, many of our products are produced to order. Please read the following postage and shipping terms before placing an order.
1. Order Processing & Production
All orders are processed following receipt of full payment and confirmation of the final artwork, garment specifications, quantities and sizes.
- Production will not begin until payment has been received and the necessary artwork has been approved.
- Production times vary depending on order size, garment availability, printing requirements and embroidery complexity.
- Express production may be available, with turnaround times as quick as 72 hours for selected orders.
- Larger orders and specialist garments may require additional production time.
- Customers will be advised of the anticipated production and delivery timeframe when placing their order.
Production times and delivery times are separate. A fast production turnaround does not automatically include next-day delivery.
Unless a different delivery period has been expressly agreed, consumer orders will be delivered without undue delay and within 30 days of the contract being made.
2. UK Postage & Shipping Charges
OG Customs offers nationwide courier delivery, subject to courier availability and destination.
Our postage charges are calculated according to:
- Total parcel weight.
- Parcel dimensions and quantity of garments.
- Delivery location and postcode.
- Selected courier and delivery service.
- Any additional handling or specialist packaging requirements.
Postage charges are confirmed before payment and will be clearly identified on your quotation, invoice or at checkout.
Shipping is not included in garment prices unless expressly stated.
3. Courier Services
We use established UK delivery providers, including Evri and other reliable courier services, to dispatch orders.
Depending on the order and destination, available options may include:
Standard Delivery
Our standard shipping option provides a cost-effective delivery service. Estimated delivery times will be advised when your order is confirmed.
Express / Next-Day Delivery
Where available, express and next-working-day courier options can be arranged at an additional cost.
Express delivery applies from the date the completed order is dispatched, not from the original order date.
Express services must be agreed and confirmed before dispatch.
Large or Bulk Orders
Larger orders may require multiple parcels or specialist courier arrangements. Any additional delivery charges will be confirmed before the order is placed.
4. Free Local Delivery
As a Surrey-based business, OG Customs may offer complimentary local delivery within selected areas surrounding Guildford.
Free local delivery is subject to:
- Delivery postcode and distance.
- Order size and quantity.
- Available delivery schedules.
- Prior agreement with OG Customs.
Free local delivery must be confirmed when placing an order and is not automatically available on every purchase.
5. Delivery Locations
Our standard delivery arrangements primarily cover mainland Great Britain.
Deliveries to Northern Ireland, offshore islands and other destinations may be available by prior arrangement.
Certain locations, including remote areas and the Scottish Highlands, may attract different courier charges or longer delivery times.
Any applicable charges or delivery restrictions will be made clear before the customer commits to purchase.
International shipping is available only where separately agreed and quoted.
6. Dispatch Notifications & Tracking
Once an order has been completed and dispatched, customers will be notified where practical.
Where the selected courier provides tracking information, these details will be passed to the customer.
Customers can use their tracking reference to follow their parcel’s progress.
Estimated courier delivery dates are not guarantees unless a specific delivery commitment has been expressly agreed.
7. Delivery Delays
OG Customs makes every reasonable effort to complete and dispatch orders within the agreed timeframe.
Occasionally, delays may occur due to garment supplier availability, courier disruption, severe weather, public holidays or circumstances beyond our reasonable control.
Where a significant delay is identified, we will communicate with the customer and provide an updated delivery estimate.
If we cannot deliver within the legally required or agreed timeframe, customers will retain their statutory rights, including applicable cancellation and refund rights.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details, including:
- Full recipient name.
- Complete delivery address.
- Correct postcode.
- Relevant contact information.
Customers should notify OG Customs immediately if an address needs to be changed.
Once an order has been dispatched, alterations may not be possible.
Where an incorrect address supplied by the customer causes a parcel to be returned, additional postage charges may apply for redelivery. Any charges will be explained and agreed before further payment is taken.
9. Missed Deliveries & Returned Parcels
If a delivery attempt is unsuccessful, the courier may arrange a further attempt, provide collection instructions or return the parcel to OG Customs.
Customers should follow the courier’s delivery instructions where appropriate.
Where a parcel is returned because of an incorrect address or repeated unsuccessful delivery attempts attributable to the customer, additional redelivery charges may apply.
OG Customs will contact the customer to discuss available options.
10. Lost, Missing or Damaged Parcels
We take care to ensure all goods are securely packaged before dispatch.
If an order arrives damaged, is incomplete or does not arrive, customers should contact OG Customs as soon as reasonably possible.
Customers reporting damage are encouraged to provide photographs of the packaging and affected items to help us investigate.
Where OG Customs arranges delivery to a consumer, we remain responsible for the goods until they come into the possession of the customer or their nominated recipient, in accordance with applicable consumer law.
We will investigate lost or damaged deliveries with the courier and arrange an appropriate resolution, which may include replacement or refund.
Customers will not be required to pursue our appointed courier directly to enforce their statutory rights.
11. Collection Orders
Customers may choose to collect completed orders directly from OG Customs by prior arrangement.
Collection is strictly by appointment unless otherwise agreed.
Customers will be contacted once their order is ready for collection.
Please do not travel to collect an order until confirmation has been received.
12. Customised & Personalised Orders
Many OG Customs products are printed, embroidered or otherwise personalised to individual customer requirements.
The normal change-of-mind cancellation rights for distance purchases generally do not apply to goods genuinely made to a customer’s specifications or clearly personalised.
This does not affect the customer’s statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
Any issues with customised garments should be reported to OG Customs so that an appropriate resolution can be arranged.
13. Changes to Shipping Charges
Courier charges may change due to carrier pricing, fuel surcharges or other delivery-related costs.
OG Customs reserves the right to amend advertised shipping prices for future orders.
Once an order has been accepted and delivery charges agreed, those charges will not be increased without the customer’s agreement.
14. Customer Support & Contact Details
For questions regarding orders, postage, delivery, tracking or collection, please contact:
OG Customs – Clothing Printing & Embroidery
Trading name of Impeller Group Ltd.
Email:sales@ogcustoms.co.uk
Telephone / WhatsApp: 07351 038206
Website:www.ogcustoms.co.uk
Instagram: @ogcustomclothing
TikTok: @ogcustomsuk
Think Custom. Think OG.
15. Consumer Rights
Nothing in these terms excludes, restricts or overrides any statutory rights available to customers under applicable UK consumer law.
For business-to-business orders, any separately agreed written delivery arrangements will apply, subject to applicable law.