Last updated: 18/10/2026
This policy explains how OG Customs collects, uses and protects your personal information when you visit ogcustoms.co.uk, place an order or contact us. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who we are
OG Customs is the data controller for the personal information described in this policy. OG Customs is a trading name of Impeller Group Ltd.
- Address: Office 8, Unit 1, Cobbett Park, 22–28 Moorfield Road, Slyfield Industrial Estate, Guildford, GU1 1RU
- Email: sales@ogcustoms.co.uk
- Phone: 07351038206
If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. Information we collect
We collect information you give us directly and some information automatically when you use our website.
Information you give us:
- Orders: your name, billing and delivery address, email address, phone number and order details (products, sizes, colours, logo positions and print or embroidery choices).
- Customer accounts: your name, email address, password (stored encrypted) and saved addresses, if you create an account.
- Artwork and logos: any logo or design files you upload when customising a product.
- Enquiries and quotes: your name, email address, phone number and message when you use our contact form, email or call us.
Information collected automatically:
- Technical data: your IP address, browser type, device type and the pages you visit.
- Cookies: small files stored on your device. See section 6.
Payment details: we do not see or store your full card details. Payments are processed securely by Stripe (see section 5).
3. How we use your information
We only use your personal information where the law allows. The table below sets out what we use it for and the legal basis we rely on.
| Purpose | Lawful basis |
|---|---|
| Processing, printing, embroidering and delivering your order | Performance of a contract |
| Taking payment and preventing fraud | Performance of a contract; legitimate interests |
| Managing your customer account | Performance of a contract |
| Responding to enquiries and preparing quotes | Legitimate interests; steps before entering a contract |
| Keeping your logo on file for repeat orders | Legitimate interests (see section 4) |
| Keeping accounting and tax records | Legal obligation |
| Understanding how visitors use our website (analytics) | Consent |
| Keeping our website secure and working properly | Legitimate interests |
We do not sell your personal information. We do not send marketing emails or newsletters. If we introduce them in future, we will only do so with your consent, and you can unsubscribe at any time.
4. Your artwork and logo files
We keep the logo and design files you upload so we can fulfil repeat orders quickly and consistently, without asking you to send them again.
- We use your files only to produce your orders. We never use them for any other purpose or share them except with suppliers needed to fulfil your order.
- We keep your files for as long as you remain an active customer, and delete them after [3] years with no orders.
- You can ask us to delete your files at any time by emailing sales@ogcustoms.co.uk.
By uploading a file, you confirm that you own it or have permission to use it, and that it can be reproduced on clothing.
5. Who we share your information with
We share your information only with trusted service providers who help us run our business. They may use it only to provide their service to us.
| Provider | Why | Information shared |
|---|---|---|
| Stripe | Secure card payments | Name, email, billing address, payment details |
| Evri | Delivering your order | Name, delivery address, email, phone number |
| Google Analytics | Website usage statistics (only with your consent) | Anonymised usage and device data |
| Google Fonts | Displaying text on our website | IP address |
| Fasthosts | Hosting our website and storing data | All website data |
| Our accountant | Bookkeeping and tax | Order and payment records |
We may also share information if the law requires it, for example with HMRC or the police.
6. Cookies
We use essential cookies to make our shop work and, with your consent, analytics cookies to understand how people use our website.
| Type | Purpose | Consent needed? |
|---|---|---|
| Essential (WooCommerce, WordPress) | Keeping items in your basket, processing checkout, keeping you logged in | No |
| Payment (Stripe) | Securely processing payments and preventing fraud | No |
| Analytics (Google Analytics) | Counting visits and seeing which pages are popular | Yes |
When you first visit, a cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time using the cookie settings link at the bottom of the page, or by clearing cookies in your browser. Rejecting analytics cookies will not affect your ability to shop.
7. How long we keep your information
We keep personal information only for as long as we need it.
| Information | How long |
|---|---|
| Order and payment records | 6 years from the end of the tax year (legal requirement) |
| Customer accounts | Until you ask us to close your account |
| Logo and artwork files | Until 3 years after your last order, or sooner if you ask |
| Contact form enquiries | Up to 2 years, unless they lead to an order |
| Analytics data | 14 months |
8. Keeping your information secure
Our website uses an SSL certificate (HTTPS) to encrypt information sent between your browser and our site. Card payments are handled by Stripe, which is PCI-DSS compliant. Access to customer data is limited to those who need it to fulfil orders.
9. International transfers
Some of our providers, such as Stripe and Google, may process data outside the UK, including in the United States. Where this happens, they use approved safeguards such as the UK International Data Transfer Addendum or the UK–US Data Bridge to protect your information.
10. Your rights
Under UK data protection law, you have the right to:
- Access a copy of the personal information we hold about you.
- Correct information that is wrong or incomplete.
- Delete your information where we no longer have a reason to keep it.
- Restrict or object to how we use your information.
- Data portability: receive your information in a portable format.
- Withdraw consent at any time, for example for analytics cookies.
To use any of these rights, email sales@ogcustoms.co.uk. We will respond within one month. There is normally no charge.
11. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
12. Children
We sell children’s clothing, but our website is intended for adults. We do not knowingly collect personal information from anyone under 18.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.